‍Effective Date: 15 February, 2026

At Unissued Strength Co., every product is made and fulfilled with intention. Many of our items are custom-produced, printed to order, or created specifically for partner organizations. Because of this, our return policy is structured accordingly.

1. Standard Apparel Returns

We accept returns on non-custom, standard apparel items within 14 days of delivery if:

• The item is unworn
• The item is unwashed
• The item is in original condition
• Tags are still attached (if applicable)

Customers are responsible for return shipping costs unless the item is defective.

To initiate a return, email:
hello@unissuedstrength.com

2. Custom & Partner Merch Orders

Due to the nature of custom production, the following items are final sale:

• Custom unit apparel
• Partner Merch Store items
• Made-to-order products
• Limited-run collaborations

We do not accept returns or exchanges on these items unless:

• The item arrives damaged
• There is a manufacturing defect
• The incorrect item was shipped

If there is an issue, contact us within 7 days of delivery with photos of the item and packaging.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

1. Email us within 7 days of delivery
2. Include order number
3. Include clear photos of the issue

We will review and resolve promptly.

4. Non-Returnable Items

We do not accept returns on:

• Worn or washed items
• Items returned after the allowed timeframe
• Clearance or discounted final sale items
• Gift cards

5. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing times may vary depending on your bank

Shipping charges are non-refundable.

8. Refused Deliveries

If a package is refused or returned due to incorrect address information provided by the customer, additional shipping fees may apply.

Contact

For return requests or questions:

hello@unissuedstrength.com

If you'd like, I can also:

• Make it more strict (no returns at all except defects)
• Make it more customer-friendly (30-day window)
• Add military-specific language for unit bulk orders
• Or tailor it specifically to Shopify compliance

What tone do you want this brand to lean toward — firm and disciplined, or structured but customer-forward?

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