Returns and Exchanges
Effective Date: 15 February, 2026
At Unissued Strength Co., every product is made and fulfilled with intention. Many of our items are custom-produced, printed to order, or created specifically for partner organizations. Because of this, our return policy is structured accordingly.
1. Standard Apparel Returns
We accept returns on non-custom, standard apparel items within 14 days of delivery if:
- The item is unworn
- The item is unwashed
- The item is in original condition
- Tags are still attached (if applicable)
Customers are responsible for return shipping costs unless the item is defective.
To initiate a return, email:
hello@unissuedstrength.com
2. Custom & Partner Merch Orders
Due to the nature of custom production, the following items are final sale:
- Custom unit apparel
- Partner Merch Store items
- Made-to-order products
- Limited-run collaborations
We do not accept returns or exchanges on these items unless:
- The item arrives damaged
- There is a manufacturing defect
- The incorrect item was shipped
If there is an issue, contact us within 7 days of delivery with photos of the item and packaging.
3. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Email us within 7 days of delivery
- Include order number
- Include clear photos of the issue
We will review and resolve promptly.
4. Non-Returnable Items
We do not accept returns on:
- Worn or washed items
- Items returned after the allowed timeframe
- Clearance or discounted final sale items
- Gift cards
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your bank
Shipping charges are non-refundable.
For return requests or questions:
6. Refused Deliveries
If a package is refused or returned due to incorrect address information provided by the customer, additional shipping fees may apply.