Returns and Exchanges
Effective Date: 30 September, 2026
At Unissued Strength Co., every product is made and fulfilled with intention. Many of our items are custom-produced, printed to order, or created specifically for partner organizations. Because of this, our return policy is structured accordingly.
1. Final Sale Policy
All sales are final. Unissued Strength does not accept returns or exchanges for non-defective products, including requests based on sizing, fit, color preference, buyer’s remorse, or a change of mind.
We will review an order when:
- The item arrives damaged
- The item contains a manufacturing defect
- The incorrect item was shipped
Customers must report an eligible order issue within 7 days of delivery by emailing hello@unissuedstrength.com. Include the order number and clear photographs of the item and packaging.
After reviewing the issue, Unissued Strength may provide a replacement, correction, or refund, as appropriate. Unissued Strength will cover applicable return shipping costs when the error or defect is confirmed.
2. Custom & Partner Merch Orders
Due to the nature of custom production, the following items are final sale:
- Custom unit apparel
- Partner Merch Store items
- Made-to-order products
- Limited-run collaborations
We do not accept returns or exchanges on these items unless:
- The item arrives damaged
- There is a manufacturing defect
- The incorrect item was shipped
If there is an issue, contact us within 7 days of delivery with photos of the item and packaging.
3. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Email us within 7 days of delivery
- Include order number
- Include clear photos of the issue
We will review and resolve promptly.
4. Non-Returnable Items
We do not accept returns on:
- Worn or washed items
- Items returned after the allowed timeframe
- Clearance or discounted final sale items
- Gift cards
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your bank
Shipping charges are non-refundable.
For return requests or questions:
6. Refused Deliveries
If a package is refused or returned due to incorrect address information provided by the customer, additional shipping fees may apply.